At Veluxx, your satisfaction is our priority. This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Right to Cancel (Change of Mind)
You have the right to cancel your order within 14 days of receiving your items, without providing a reason.
Conditions:
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Products must be unused, unopened, and returned in their original packaging.
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Due to hygiene reasons, opened beauty products cannot be returned unless faulty.
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Return shipping costs for change-of-mind cancellations are the customer’s responsibility.
Refunds will be processed within 14 days of receiving the returned item or proof of return, using the original payment method.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us immediately.
Your legal rights:
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Within 30 days: full refund.
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After 30 days and within 6 months: repair, replacement, or refund if those options are not possible.
In these cases:
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Veluxx covers all return shipping costs.
How to Request a Return
Please contact our customer support with:
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Order number
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Full name
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Email used at checkout
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Reason for return (if applicable)